1 reviews | Active since Nov 2015
MTN do not honor clients-Galaxy S6 E+ Screen fault
The screen of our brand New Galaxy S6 Edge Plus cracked (thin spider web type) straight from the right side (Looking at the phone), close to the bottom, all the way to the top more to the middle of the phone. <br> We could not believe as the advertise we received that this SCREEN IS THE MOST STRONG IN THE MARKET & IS SEVERAL TIMES MORE STRONG THEN THE PREVIOUS GALAXYS, so how can just strangely crack like that? We went to the internet to search and we found a lot of complains and reports regarding this same problem. <br> A lot of them says it happened AFTER THEY CHARGED WITH THE WIRELESS CHARGER AND THEY COMPLAIN THAT THE PHONE GETS VERY HOT, SPECIALLY DURING & AFTER CHARGING, WHICH WE CONFIRM. Search: -Galaxy S6 Edge Cracked screen from cold hands! <br> https://youtu.be/8x_CK-3Qpo4 / s6 edge screen cracked: / Galaxy S6 Edge Screen Spontaneously Cracked: [URL Removed] / Samsung galaxy s6 edge plus defective screen: [URL Removed]<br> We gave back on 19/11/15 within the 7 days period and until today no phone & no reply on my email 26/11 to the manager. Just ignored. I need a phone...
We are truly sorry for the inconvence caused and for the delay.
We have now made contact with Zahida Stewart and waiting on feedback regarding your device being returned to the store.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvence caused and for the delay.
We have now made contact with Zahida Stewart and waiting on feedback regarding your device being returned to the store.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
