FV
Floris V
1 reviews | Active since Aug 2014
02 Feb 2016, 15:38
MTN do not give what you take
On January 02 2016 I upgraded my contract to a data contract package (zz240) R240 charge, which give me 10 gig day data and 10 gig night data with the contract there was a promotion that for the first 3 months you get 30 gig for free for 3 months I did receive for January and on this morning they send me a sms that my 30 gig will expire for the first month and when I phoned 808 and wonder park they will drop the phone or tell me that the free data changed whilst the promotion said 30 gig for 3 month each month. Please assist me
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MTN South Africa's replyOfficial
05 Feb 2016, 10:23Hello sfv89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per Ts&Cs of the promotion you get the 30GB free data once off and is valid for one month. Kindly visit our website www.mtn.co.za for Ts&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per Ts&Cs of the promotion you get the 30GB free data once off and is valid for one month. Kindly visit our website www.mtn.co.za for Ts&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply05 Feb 2016, 10:23
Official
Hello sfv89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per Ts&Cs of the promotion you get the 30GB free data once off and is valid for one month. Kindly visit our website www.mtn.co.za for Ts&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per Ts&Cs of the promotion you get the 30GB free data once off and is valid for one month. Kindly visit our website www.mtn.co.za for Ts&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***