1 reviews | Active since May 2016
MTN do not give a **** about its outlook
<p>I handed in my Cell phone on the 10 July and my reference is ALWIC ********** .</p> <p> </p> <p>Last week I get a mail saying parts have arrived and the following day I get a message saying awaiting parts and yesterday they say cannot detect the fault.</p> <p>When you call them ********** 349 the agents are totally confused as to what is happening. What does a person do half the mont without a phone????</p>
Good Day Derick Naidoo31669,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the HVRC management team for urgent attention and to contact you back with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Derick Naidoo31669,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that the matter has been escalated to the HVRC management team for urgent attention and to contact you back with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********