DN
Derick N
1 reviews | Active since May 2016
28 Jun 2016, 10:09
MTN do not give a ****
<p>I have handed my Samsung S6 phone in for repairs on the 10 June 2016 some 18 days ago and no-one can tell me what the delay is. </p> <p>I keep getting mails waiting for spareparts then phone being assessed so not sure what is happening.</p> <p>This is the third time on Hello Peter. </p> <p>Dealth with people on email no-one got the guts to phone me on ********** </p>
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MTN South Africa's replyOfficial
30 Jun 2016, 06:50Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request for call back has been sent to our High Value Repair Centre to assist and advise on a update, regarding the repair of the device. A call back will be done during the course of today to advise outcomes.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply30 Jun 2016, 06:50
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request for call back has been sent to our High Value Repair Centre to assist and advise on a update, regarding the repair of the device. A call back will be done during the course of today to advise outcomes.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,