FW
Francis W
1 reviews | Active since Nov 2017
21 Nov 2017, 05:17
MTN Do not deliver what they advertise
We upgrade on 9 Nov 17 online. We received the goods on 13 Nov 17. We upgrade to a Bundle contract Samsung Galaxy A5 2017 and Galaxy Tab 3 Lite. They advertise: Phone with My MTNChoice+S (100 min 100 SMS 2 GB) This we received. Galaxy Tab 3 Lite with 200 MG Free Data x 24 months. THIS IS THE PROBLEM. We phone customer care about 5 - 10 times every time they have another story about the tablet - then it is a prepaid then they cannot find the product on their system we are talking about or they put us on hold. They try to come back to us but also the same story - they cannot find the product on their system we are talked about but just this morning I looked on their webpage and "WHALA - their it is!" Be careful MTN Users - what they advertise and what they deliver is not the same. Their customer-care service sucks and they shift the blame from one-another and when they put you through to the next person, you are put on hold forever and the line is disconnected .
Helpful (0)
Replies (2)0
Replies (2)FW
Francis W's updateReviewer Update
29 Nov 2017, 05:37francis-wolfaardt: privately
Alice, thank you for your response but I still have the same problem. I also received a message said to me: “Dear Customer, your query has been resolved with reference number 1- ********** 9164” The problem is not resolved because: 1. I do not know how the problem is resolved because nothing changed – I have not received the 200 mb on the tablet. 2. I must receive 200 mb per month on the tablet according to the deal I choose. 3. Till today I have not received this part of the deal. 4. What must I do – how are you going to put the data on the tablet. THIS IS A PRINCIPAL PROBLEM – YOU ADVERTISED A DEAL, BUT YOU DO NOT DELIVER WHAT YOU PROMISE IN THE PROMOTION DEAL. Your self-help options do not give a solution to this problem and to phone is just a waste of time because the consultants do not know how to resolve this problem and put me through to people that do not answer their phones, or they just cut the line. PLEASE I AM SICK AND TIRED OF THIS ONGOING PROBLEM. JUST COME BACK TO ME (E-MAIL OR PHONE ME) SO THAT I CAN KNOW WHAT I MUST DO SO THAT YOU CAN PUT THE 200 MB PER MONTH ON THE TABLET. (AS THE PROMOTION DEAL WAS ADVERTISED).
FW
Francis W's update29 Nov 2017, 05:37
Reviewer Update
francis-wolfaardt: privately
Alice, thank you for your response but I still have the same problem. I also received a message said to me: “Dear Customer, your query has been resolved with reference number 1- ********** 9164” The problem is not resolved because: 1. I do not know how the problem is resolved because nothing changed – I have not received the 200 mb on the tablet. 2. I must receive 200 mb per month on the tablet according to the deal I choose. 3. Till today I have not received this part of the deal. 4. What must I do – how are you going to put the data on the tablet. THIS IS A PRINCIPAL PROBLEM – YOU ADVERTISED A DEAL, BUT YOU DO NOT DELIVER WHAT YOU PROMISE IN THE PROMOTION DEAL. Your self-help options do not give a solution to this problem and to phone is just a waste of time because the consultants do not know how to resolve this problem and put me through to people that do not answer their phones, or they just cut the line. PLEASE I AM SICK AND TIRED OF THIS ONGOING PROBLEM. JUST COME BACK TO ME (E-MAIL OR PHONE ME) SO THAT I CAN KNOW WHAT I MUST DO SO THAT YOU CAN PUT THE 200 MB PER MONTH ON THE TABLET. (AS THE PROMOTION DEAL WAS ADVERTISED).
FW
Francis W's updateReviewer Update
29 Nov 2017, 05:41Alice, thank you for your response but I still have the same problem. I also received a message said to me: “Dear Customer, your query has been resolved with reference number 1- ********** 9164” The problem is not resolved because: 1. I do not know how the problem is resolved because nothing changed – I have not received the 200 mb on the tablet. 2. I must receive 200 mb per month on the tablet according to the deal I choose. 3. Till today I have not received this part of the deal. 4. What must I do – how are you going to put the data on the tablet. THIS IS A PRINCIPAL PROBLEM – YOU ADVERTISED A DEAL, BUT YOU DO NOT DELIVER WHAT YOU PROMISE IN THE PROMOTION DEAL. Your self-help options do not give a solution to this problem and to phone is just a waste of time because the consultants do not know how to resolve this problem and put me through to people that do not answer their phones, or they just cut the line. PLEASE I AM SICK AND TIRED OF THIS ONGOING PROBLEM. JUST COME BACK TO ME (E-MAIL OR PHONE ME) SO THAT I CAN KNOW WHAT I MUST DO SO THAT YOU CAN PUT THE 200 MB PER MONTH ON THE TABLET. (AS THE PROMOTION DEAL WAS ADVERTISED).
There was a 30 GB put on my phone that is valid for 30 days. I do not want it, this was not on
the promotion deal - two wrongs do not make one right. Please just deliver what your promotion promised.
FW
Francis W's update29 Nov 2017, 05:41
Reviewer Update
Alice, thank you for your response but I still have the same problem. I also received a message said to me: “Dear Customer, your query has been resolved with reference number 1- ********** 9164” The problem is not resolved because: 1. I do not know how the problem is resolved because nothing changed – I have not received the 200 mb on the tablet. 2. I must receive 200 mb per month on the tablet according to the deal I choose. 3. Till today I have not received this part of the deal. 4. What must I do – how are you going to put the data on the tablet. THIS IS A PRINCIPAL PROBLEM – YOU ADVERTISED A DEAL, BUT YOU DO NOT DELIVER WHAT YOU PROMISE IN THE PROMOTION DEAL. Your self-help options do not give a solution to this problem and to phone is just a waste of time because the consultants do not know how to resolve this problem and put me through to people that do not answer their phones, or they just cut the line. PLEASE I AM SICK AND TIRED OF THIS ONGOING PROBLEM. JUST COME BACK TO ME (E-MAIL OR PHONE ME) SO THAT I CAN KNOW WHAT I MUST DO SO THAT YOU CAN PUT THE 200 MB PER MONTH ON THE TABLET. (AS THE PROMOTION DEAL WAS ADVERTISED).
There was a 30 GB put on my phone that is valid for 30 days. I do not want it, this was not on
the promotion deal - two wrongs do not make one right. Please just deliver what your promotion promised.