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1 reviews | Active since Oct 2016

23 Mar 2021, 10:33

MTN do not care

I upgraded one of my MTN contracts online and ordered an iPhone 12 lime green, everything was approved on the same day but no delivery of the phone has taken place by 23 of March 2021, two months after ordering and I still get the excuse that there are no stock , if this is the case then why still allow people to order the lime green colour, there are lots of phones in white, black and blue. I waited for two weeks and then started enquiring about the non-delivery of the phone or any contact from MTN managing my expectations, if and when you get through their call centre choices without getting cut off the MTN consultant says phone Mondo in Durban, MTN can do nothing as they are responsible for distribution. It is difficult getting through to Mondo as well, holding on for 10 minutes plus every time and all they can say is that there are no stock. I cannot believe that MTN keep on blaming Mondo and it is Mondo's reputation that goes down the drain. MTN could not care less, they are seriously the worst Mobile Service Provider in South Africa and the worst is they cannot care less.

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