MTN do not care and use ones misfortune to drum up contracts

I was a MTN subscriber for many years starting way back in the ways of Italk Cellular. We are talking about over 30 years. My number was a contract number and Rica'd in my name. I however decided to migrate this number to a prepaid service a few years ago.

I then recently had my phone ****** and went to MTN Ballito at the Junction to do a sim swop.

They started the process and then stated I had to answer some security questions. Due to the new age of dual sim phones this was the second phone and could not answer accurately when I last recharged or for how much. I very infrequently add airtime or data. The main reason I kept the phone was that family and old friends all had this number.

They then said they could not do the sim swop but if I took a contract they could assist in me keeping the number.

I asked to speak to the manager and asked if he could assist as they held the history of the number through my contracts and RICA. The answer was sorry call 135 there is nothing to do. The attitude was we do not care sorry for you.

How do I resolve this other than MTN almost *********ing me into taking a contract to keep the number.

MTN do not care