JB
Jan B
1 reviews | Active since Mar 2009
31 Mar 2015, 07:07
mtn do not care about you as customer
After many, many calls, e-mails and hello peter report mtn still has not responded. Not 1 word. Amazing. Thy retrenching and their staff is unhappy about bonus payments and they say it is because they did not perform so well. Mtn, you not performing well because your customer service is non existant !!!!! You are arrogant and dont care about the man on the street
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Replies (1)
MTN South Africa's replyOfficial
16 Apr 2015, 10:29Hello janvb,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit request for a late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit request for a late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Apr 2015, 10:29
Official
Hello janvb,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit request for a late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit request for a late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***