MTN do not care

I have been trying to prevent charges on my MTN account and report ***** since 9 May 2022. I have numerous case numbers and email correspondence, but the cases just get closed, without any feedback. My email correspondence is not finalized. The app is R0 total spend limit and R0 bill limit, and I have telephonically requested my account to be set so that I do not get any more charges, but on 13 May, a new subscription was charged on my account. The sim card is not in the phone. MTN continue to allow charges on this account and have done nothing to assist me in sorting out how charges can go on the account. And I am just expected to pay. Not to mention the number of times I have phoned and am told to phone back in an hour because the system is down, or phone back in an hour because they cannot transfer me to the correct department.

The service has been absolutely shocking and I feel completely and absolutely helpless because I cannot stop the charges.

I tried the ***** line and they cannot help me because only MTN can help me with *****. I have emailed the Ombudsman for Consumer Goods and Services and am waiting for a reply. Today I emailed ICASA.