CS
Christelle S
1 reviews | Active since Jan 2014
30 Jul 2015, 23:48
Mtn do not care
Good day, I currently have a contact by Mtn. My fone is insured, but is impossible to get fixed. Mtn just doesn't care first I struggled with them to get my phone, after a few months they have my phone, but now they still haven't phoned me to tell me when will I get my phone. I'm struggling with this sins February and I'm still paying my contract every month, but I still don't have my phone. Kind Regards
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 11:50Hello RSA Reapers,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance claim was approved on 17-06-2015, the unit was exchanged, we have sent this to our insurance team for them to follow up on the delivery of the replacement device.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance claim was approved on 17-06-2015, the unit was exchanged, we have sent this to our insurance team for them to follow up on the delivery of the replacement device.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 11:50
Official
Hello RSA Reapers,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance claim was approved on 17-06-2015, the unit was exchanged, we have sent this to our insurance team for them to follow up on the delivery of the replacement device.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance claim was approved on 17-06-2015, the unit was exchanged, we have sent this to our insurance team for them to follow up on the delivery of the replacement device.
Thank you
Wenzile Masina
REQ:***
Best regards,