MTN do not care!!!

MTN does not care!!! MTN incompetence and unable to understand or fix a problem. I have been struggling with the same issue for years with MTN. They are not capable of fixing the issue. I use the MTN app to manage the 3 numbers on my account. I started my account years ago with my main number. Since then I have added 2 other numbers for my family. However, whenever a OTP is required it sends the pin to one of the newer numbers and not to my number; The main number which end with 3130. MTN insists they have corrected the issue but it has not. Yesterday I went into the MTN store at Cresta. The lady called the call centre and passed the phone to me. I explained my problem and the lady on the other side of the line insisted it was corrected. I will attach a pic showing that the OTP is sent to the incorrect *** *** 2616 number and not my *** *** 3130 number. The lady then said she was going to send me an OTP. The OTP never arrived. I was told to stand outside the MTN store to get a better signal. This did not help. I still have not received this test OTP. The person on the other side continually repeated the same line that the number on their system was correct. I told her that she was wrong and that once again the OTP had been sent to the incorrect number. Essentially calling me a **** even though I was surrounded by MTN staff who could verify what I was saying. The lady then hung up on me.

My 2nd issue: My app shows I have 46 voice minutes, however intermittently, when I do try make a call, I am told I don't have enough airtime. This happens every now-and-then and irrespective of which network I am calling. The person at the MTN store told me that it is because I am calling another network. Once again I can show that I make calls to Vodacom numbers without any issues. The problem occurs randomly. I give up! There is no way to correct my issues other than to cancel the contracts it seems.

MTN does not care!