MTN do not care!!!

I previously had an eSIM on my old phone registered under a business account. When I upgraded to a new phone, I requested a new QR code to load the eSIM. MTN Business responded that I needed to visit an MTN store.

I visited two stores — MTN Strand and MTN Somerset Mall — and in both cases the staff were either unable or unwilling to assist. No effort was made to resolve the issue; I was simply told that they could not help me.

MTN Business offers a WhatsApp channel, but this is handled by a bot that refuses to process my query. There is effectively no telephone number available to reach MTN Business support. I currently have seven business lines with MTN, and this level of service makes it impossible to operate effectively.

Unless this matter can be resolved urgently, I will have no option but to migrate all seven lines to Vodacom. I cannot run a business under these conditions.