YL
Yael L
1 reviews | Active since Mar 2015
27 Mar 2015, 12:04
Mtn do not answer the phone.
I have been on the phone for 3 hours non stop trying to get hold of mtn in rosebank. The phone just rings and rings, no body answers the phone. Then I phone the helpline and after waiting for an hour to speak to someone I gave up. Worst customer service ever
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Apr 2015, 14:33Hello Yael,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2015, 14:33
Official
Hello Yael,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,