MTN do not adhere to CPA

5 month old Samsung A30 phone on MTN contract started rebooting every 7-8 minutes on 15 March. Sent to Samsung for repair via MTN iLanga Mall 20 March. Collected 25 May, took 2 weeks to courier to Nelspruit. Still reboots every 7-8 minutes. Returned to MTN iLanga Mall 01 June. They refuse to honour CPA and replace phone. As of today 19 June the phone has still not been returned to me. Require a new phone according to CPA if a repair fails within 3 months client has the option of a replacement.