BP
Byron P
1 reviews | Active since Jun 2010
15 Sept 2015, 09:24
MTN do not action complaints or rectify issues
I have had an issue with MTN since May and they do nothing to correct the problem. They added an extra number to my account without my knowledge or consent, billed me for. I have had to take time out of my day to get a signed affidavit to say I did not authorise this and it is their mistake. I have sent this to them on no fewer than 5 occasions only to be told it will get sorted this time but they still do nothing and cut me off. My accounts are up to date, I never miss a payment, they are about to loose a good client.<br> They are wasting my time and costing me money and I dont seem to be getting anywhere with them<br> <br> They are the worst service provider I have ever had to deal with, utterly useless.<br> They respond over the phone and even on this platform, make promises and nothing materialises.<br> <br> PATHETIC<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 13:54Hello byronp,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for the documents received. I have logged the query with our ***** team for urgent attention. The reference is REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for the documents received. I have logged the query with our ***** team for urgent attention. The reference is REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 13:54
Official
Hello byronp,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for the documents received. I have logged the query with our ***** team for urgent attention. The reference is REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for the documents received. I have logged the query with our ***** team for urgent attention. The reference is REQ:***. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,