MTN do not action cancellations and continue to debit after following their requirements. Is this not same as theft?

It is so frustrating that MTN have customer service email address for cancellations etc but is never actioned. On my personal capacity for 1 I have a personal contract which was month to month, and yet upon requesting immediate cancellation in November, they yet continue to debit my account and tell me my last debit will be Jan 25. If I have a month to month, why does it still take 3 months to cancel???? They are prolonging issues and doing this to so many people, it is basic theft and when they eventually do cancel the contract, they dont refund the excess amounts that were to be refunded. MTN has not honoured the month to month as they advertise.

2, our company has completed the formalities with requesting in writing and submitting the cancellations to be done in October, and yet to date they still debit the account.

This is the most disgusting service form all the network providers in getting assistance to cancel. They do anything for you to sign us and avoid when we choose to cancel. They should not be recognised as a reputable service provider in the industry.!!!