MTN - "do I stay or do I go?"

MTN outsource their contract upgrades, as I have recently found out.

The agent who call says they are MTN but they are not. I have now been trying to do a contract upgrade since the end of July '22. The first upgrade didn't work as I was called three times on an iPad data line and - surprise, surprise - I didn't answer the call.

I then tried to do the upgrade via a link, was accepted but then got a message saying an agent would contact me. Then nothing.

Then a month later, another call, so yay, upgrade on 23/08/22. Then follow up calls on 1/09, 6/09 - where promised delivery would be between 7/09 and 9/09 - and then today, 12/09. The 2-3 week waiting period is now more like 4 to 5 weeks, and I am still being charged the "out of contract" monthly charge.

And the MTN contact number? It is an absolute nightmare to try and speak to a person to get assistance, rather than some automated message.

After being with MTN since cell phones started in South Africa, I truly give up. Customer service? What on earth is that?