MTN DISTRIBUTES FAULTY DEVICE!

We have been pushed from Pillar and post by MTN. Steven has been trying to resolve issues with the phone for a good deal of time now to no avail. The Samsung which he received is completely FAULTY, It drops calls and on worse occasions the calls do not even come through. We have experienced this first hand now whereby a customer stood next to him and called and the phone did not ring???? Everyone seems completely unwilling to help, the phone cannot go in for two weeks as there is not a spare and it is a business phone. Is MTN then going to assist the business for the loss Of income??? We need this resolved and we dont even know who to turn to anymore because everyone seems to turn a blind eye or say that it is all you can do. That surely cannot be the case especially for a company like MTN. Issuing faulty phones and then turning a blind eye is definitely not looking out for your consumers best interests. Please see below reference numbers and should MTN actually want to resolve this please call on my number as you probably wont get through to the other phone (because it is faulty) REF: ********** 17 MTN Keywest: Bertha Samantha (Supervisor) on the 08/12/2018

Number to call: ********** 938