MTN - DISSATISFIED LONG TERM CLIENT SINCE 2013

this is my email to MTN and i am rather perturbed with their service leveles

To whom it may concern

RE: CONTRACT#*** I renewed my contract 12th February and collected the new device 14th February. 15th of February I returned the unit Samsung Galaxy S22 IMEI# *** to the Galleria Branch in Durban, Amanzimtoti in the possession of Mr Jody.

I was then advised that I have a 7 day return policy whereby the contract will be cancelled. To date this has not occurred and I have had unnecessary stress with MTN cancelling this contract. The reason for the return was that the unit was heating up and the battery was draining within an hour. Then we spoke to Junaid (manager) from MTN contract cancellation and he advised that he would assist in cancelling the contract but to date nothing has be actioned and the contract is still ongoing.

The Galleria Branch refuses to cancel the contract, they are requesting a RMA number which MTN refuses to furnish me with. The reason for this according to MTN cancellation department is that the unit has not been repaired.

On the contrary, I received an SMS notifying me that the unit has been repaired and the reference# ***. The Galleria MTN store has also contacted me to collect the unit. But to date I have not collected the unit due to the fact that I no longer want the “REPAIRED UNIT” This is a contract for a new cell phone not a repaired unit and I have every legal right to refuse the unit on the basis that it is no longer a new fault free unit.

I have called and emailed you on numerous occasions to no avail.

PLEASE CAN SOMEBODY ASSIST ME FURTHER, I HAVE ALSO ATTACHED CORRESPONDENCE TO THIS EFFECT.