MTN DISSATISFACTION SERVICE ***********

FED UP with MTN. 14th November 2024 I call in to cancel my contract and to make the paid up payment, they gave in store an amount for me at Capegate MTN R1840,09 - which I paid in store. Talk to them in store to cancel the contract and they said I must phone after 3 days to follow up which I did from my work, they said it was cancelled and settled. Suddenly in February they send through a debit order for an amount of ± R560,00 I reverse the amount as I do not have any outstanding billing. Since then it is ongoing story and they put me on Collecters - I phone every day about to solve this problem and all I get is the problem is solved with an outstanding amount of R2270.95 plus another amount running for R810.82. What happened to the amount I paid of R1840,09. I spend 4 hours per day to solve this and yet no answers. What is my next step HEAD QUARTERS MTN. Who try to cover their own mistakes and do not take responsibility for what they are suppose to do, and now I have to pay the bill. This is unacceptable and not excusable. All I get is I am sorry, I am sorry but it does not resolve the problem.