WZ
Wayne Z
1 reviews | Active since Dec 2016
30 Dec 2016, 15:30
MTN Dissatisfaction
<p>MTN is a pathetic company with useless procedures. I have had billing and minute queries since end of October. I get put through from department to department and no resolution </p>
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Replies (2)
MTN South Africa's replyOfficial
09 Jan 2017, 11:18Good day Wayne
Thank you for your post
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that your request has been sent through as per REQ:*** and you should have received your billing .
We sincerely hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2017, 11:18
Official
Good day Wayne
Thank you for your post
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please be advised that your request has been sent through as per REQ:*** and you should have received your billing .
We sincerely hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Best regards,
WZ
Wayne Z's updateReviewer Update
09 Jan 2017, 11:44Hi Angela
still haven't received my itemized billin for November and been charged 4 times for the itemized billing I haven't received
please sort out
WZ
Wayne Z's update09 Jan 2017, 11:44
Reviewer Update
Hi Angela
still haven't received my itemized billin for November and been charged 4 times for the itemized billing I haven't received
please sort out