MTN dissapointment

Hello Since December 2017 I am being billed for content services and excessive data usage, should you look at my history I have been a client with MTN for over 15 years, my bill would come to between R600 – R800, suddenly I am getting bills of over R2000 and in February a bill of over R3000. I have been phoning MTN since December and the persons I speak to keeps saying that they will contact the content providers to block me from their services which I have never subscribed to in the first place. Regardless of them contacting those people I just keep on being billed for the service.

I eventually was told to contact customer care via email, after a few questions they referred me to WASPA, and said that the content services was not an MTN problem. I contacted WASPA and they promptly identified the content services to belong to MTN PLAY. I then went back to MTN customer services with WASPA response, then suddenly I get a mail saying they have cancelled the services.

I then rep**** to ask about refunding my money considering I have been complaining for months, then I stop getting replies. Considering MTN has been giving me the run around on this matter I do not see why I was billed for something I did not apply for. In fact this all started when I purchased a data bundle from MTN in December.

How do I get this resolved as I am now thousands of rands out of pocket, its no way to treat a long standing client.

********** 042 [# ********** 1] - MTN reference number