MP
Moga P

1 reviews | Active since Aug 2019

14 Oct 2019, 09:14

MTN - DISREGARDS SOUTH AFRICAN LAWS AND DOES NOT VALUE CUSTOMERS

I wrote a review about this issue on 19 August 2019 and again on 9 September 2019. When I wrote the review on 19 August 2019 I was contacted by MTN who assured me that the issue was resolved. But clearly the issue has not been resolved. The issue is MTN has not been sending me invoices/statements monthly since November 2018. Well clearly MTN does not know the meaning of resolved since I have still not received my September 2019 invoices and statements. CLEARLY MTN DOES NOT CARE ABOUT ITS CUSTOMERS NOR COMPLYING WITH THE LAWS IN SOUTH AFRICA. MTN HAS NOT COMP**** WITH VALUE-ADDED TAX ACT, 1991 SINCE NOVEMBER 2018 WHICH REQUIRES THAT MTN MUST ISSUE A [TAX] INVOICE WITHIN 21 DAYS OF MAKING A SUPPLY (refer to section 20 of the Value-Added Tax Act, 1991). IT'S BEEN MORE THAN 21 DAYS AGAIN AND I HAVE NOT RECEIVED MY SEPTEMBER 2019 INVOICES. MTN IS A LISTED COMPANY AND HAS TO COMPLY WITH THE LAWS OF SOUTH AFRICA BUT CLEARLY DOES NOT CARE ABOUT COMPLYING WITH THE LAWS OF SOUTH AFRICA. IS THAT HOW A LISTED COMPANY IN SOUTH AFRICA OPERATES - DISREGARDS LAWS IN SOUTH AFRICA? IS THIS HOW MTN VALUES A CUSTOMER OF MORE THAN 20 YEARS? IS THIS HOW MTN TREATS A CUSTOMER OF MORE THAN 20 YEARS? CLEARLY MTN DOES NOT VALUE CUSTOMERS, HAS NO REGARD FOR CUSTOMER SERVICE NOR THE LAWS OF SOUTH AFRICA.

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