MTN Dispute

Hello Peter I have a dispute with MTN and as a last resort I am appealing to you for help. I will start at the beginning. My phone was due for an update in November 2020, I app**** online for the upgrade The package was to be Mega Talk (500mg data and 120 min talk). I received the new phone and had a problem to get the new phone to work and visited my local MTN store for assistance. When I received the bill I saw that it was the wrong deal and immediately sent an e-mail, as well as contacting an agent on MTN contact number 135 to have this rectified. Attached are some of the e-mails that have been sent with no results. I have now received two accounts. One for R7224.21, where I have a stop order for The amount of R279.00 my original contract. As well as a account for R4878.92 on a Me2U account That I no nothing about. Phone MTN on the 2nd June 2021 and spoke to Noluthando Ref Number *** And as yet have not heard from them Your assistance would be greatly appreciated as I am a pensioner and this upsets me a lot

Kind regards John Withers ***