1 reviews | Active since Jan 2013
Mtn displays the worst service to date
Good day.<br> <br> I type this complaint with a feeling of disgust and dissapointment.<br> <br> I recently bought a cover for my Lg G3. It was a Bidt Glove Circle case. I was told by the salesman that it was an interactive case that would allow me to touch the circle from the outside and the phone will respond. I got home late Friday afternoon and put the cover on. <br> <br> After many attempts, the cover did not respond. I went back on Saturday morning. A lady on the floor tested the cover but had no success. The gentlemen at Mtn told me they cannot help me as the manager was not there. I was so shocked by how rude the man was and how little he cared. <br> <br> I then returned on monday after work. The manager, a lady helped me. She was very rude. She did not display and willingness to help. She told me I broke the cover and had been used. I did not use the cover at all. She also laughed at me directly as i told her my problem. She was short off and told me it was their word against mine. After a long wait with attitude, she gave me my money back. Unfortunately I had to walk out without a cover. Nobody offerd me anything else. Just a good laugh at a customer. <br> <br> Truly disgusting coming from one noteable company
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Rusternburg Regional Management team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Rusternburg Regional Management team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
