1 reviews | Active since Apr 2013
MTN Dispicable service provider
So utterly fed-up with MTN. You guys are a bunch of ******. I have made numerous attempts to try and resolve a ********** account activation with MTN on my name, but have yet to be resolved. I have been to the cavindish square,cape town branch numerous times, I have handed in all the documents as requested by the branch to lodge the frudulent complaint, but yet MTN keeps debiting my account each month!!! I am still waiting for MTN to call me, staff and call centre all are useless. All I get is reference numbers from the store saying they have lodged a query and can't do no more. I have been given a contact number to call to follow up myself, but when calling the number given, it does not exsist. The store can't even tell me where the contract was opened up nor where are the signed documents? ?? On the 29th September R2886 was taken off my account. I WANT THIS RESOLVED ASAP. THIS IS RIDICULOUS i have no dealings what so ever with MTN, I have NEVER had an MTN contract ever and nor will I ever. I expect this matter to be resolvesd ASAP or I will be going to social media and the print and online media as well as the consumer protection council.!!!!!
Good day Zahiera,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I have sent a follow-up request to our ***** department. I will update you as soon as I get feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Zahiera,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I have sent a follow-up request to our ***** department. I will update you as soon as I get feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
