MN
Musa N
1 reviews | Active since Aug 2017
25 Aug 2017, 15:10
MTN disloyal
My mother has contract with mtn where she receive airtime and sms's the contract has run its course and she has mandated mtn to switch her from contract to prepaid for the whole year with no avail.we have written emails and numerous calls but there are repudiating her request, what is worse now she no longer afford to pay as she has retired. What there are doing is tantamount to *****ing.
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MTN South Africa's replyOfficial
28 Aug 2017, 11:45Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 18-6-2015. The notes on the account stated that you have called in on the 12-10-2015 @1:37 to cancel the contract and convert the number to prepaid. This was not honoured. However on the system you have done sim swap on the 27-2-2016 and have not questioned why the contract has not been cancelled. The system reflected that the airtime/data allocated to you was used until July 2017. If the sim card was not used after you have requested for cancellation the full invoice balance would have been credited.
The BIS charges from July 2015 to July 2017 will be refunded back to you R1474.88, the August invoice billing will be reversed. The debit order for the August invoice has been requested already and you need to stop this at your bank.
The debit order is cancelled .
Contract cancelled and number converted to prepaid, allow +-2-+24 hours for the number to reflect as prepaid on the network, you have been informed that any airtime/data/ sms left on the sim card will be lost.
Credit will reflect in this week and refund of R1474.88 will be requested to the bank details information we have on the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply28 Aug 2017, 11:45
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract expired 18-6-2015. The notes on the account stated that you have called in on the 12-10-2015 @1:37 to cancel the contract and convert the number to prepaid. This was not honoured. However on the system you have done sim swap on the 27-2-2016 and have not questioned why the contract has not been cancelled. The system reflected that the airtime/data allocated to you was used until July 2017. If the sim card was not used after you have requested for cancellation the full invoice balance would have been credited.
The BIS charges from July 2015 to July 2017 will be refunded back to you R1474.88, the August invoice billing will be reversed. The debit order for the August invoice has been requested already and you need to stop this at your bank.
The debit order is cancelled .
Contract cancelled and number converted to prepaid, allow +-2-+24 hours for the number to reflect as prepaid on the network, you have been informed that any airtime/data/ sms left on the sim card will be lost.
Credit will reflect in this week and refund of R1474.88 will be requested to the bank details information we have on the account.
Kind Regards,
Alice van der Merwe
Best regards,