MP
Mercy P

1 reviews | Active since Jul 2015

22 Jan 2016, 08:20

MTN disgusts me

I am disgusted by the service i received from MTN Western Cape and their Legal Action Department,I defaulted my subscriptions for 3 months because of circumstances beyond my control.I then finished settling the amount in arrears and was told bt MTN bayside mall that the line will be activated after 3 working days which took 2months now.I contacted the legal department who also claim havent seen my payment so had to email them the receipts and they said they still have to contact their client which is MTN.No communication from them then went back to the store which the member of staff was also suprised why they have to wait to contact them before my line is activated.I have lost 3 months of data and nw it was almost end of December they tell me i owe subscriptions for December despite them not activating my line i pay and still they do not activate,i sent them an email asking why and now they come up with a story that i have to pay R1800 re activating fee which i never received any statement saying that but because i emailed thats when they tell me and MTN sent me statements stating my account is up to date nothing says anything about this fee.I am disgusted .

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jan 2016, 10:47
Official
Hello mercyphiri79@,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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