1 reviews | Active since Sept 2018
MTN Disgusting Service once they have signed you up for a new contract - they don't give a damn!
Upgraded my contract 19/08/2018. New phone issued was an Samsung A6+. After 10 days, new phone was not fully functional. Persons that I was calling could not hear me. Phone has been booked in twice for warranty assessment. First time I was told that there was nothing wrong with the phone only to check in store to find that the problem was still present!! Have now booked my "new" phone in for a second time. MTN - I have upgraded my contract - I DO NOT have a new phone - this is UNACCEPTABLE. You are deducting debit orders with no problem but I do not have what was promised with my upgrade!!!!!! Don't reply with a BS reply!
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for your recent correspondence. We have tried contacting you telephonically but there was no answer on numerous occasions, we even sent you an email on the 4th of October but there was no response.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for your recent correspondence. We have tried contacting you telephonically but there was no answer on numerous occasions, we even sent you an email on the 4th of October but there was no response.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman
Complaints Management team