MTN DISGUSTING SERVICE

Good afternoon MTN online Dept called me on the 16th February 2026 to do an upgrade on my existing contract. Samsung A56 was delivered on the 19th February to my work address. The phone had a damaged microphone, defect fingerprint and e-mails were not coming through. On the 24th February 2026, I took the phone into 14th Avenue, Roodepoort branch to be sent in for exchange, which was long before the 10th day cancellation period. Dineo Barei and Norman Malope advised they could not exchange. As the phoned needed to be sent in to repair department. Dineo also mentioned the package I was on did not have any data I would have to buy data. That's not what I was told by the online agent. I was advised that I could convert airtime to data, I requested cancellation of the contract as well.

I have made numerous calls to Mondo MTN, sent numerous e-mails to Rewards co and endless calls to MTN. I have had no reply to my e-mails. On telephonic calls...all they say is it's in process of cancellation. It's a month and half later, I am paying for a contract and phone that I do not have. I have requested to speak to a Manager, and I am told they are busy and cannot take my call. All calls have apparently been escalated, and still no response.

This is a ridiculous and disgusting service from MTN. I have been a client for 30 years.

Would a manager kindly call me urgently please!!!!

Luisa Goncalves ***