RB
Rich B
1 reviews | Active since Jul 2011
15 Jul 2019, 07:43
MTN disgusting service
Not even worth 1 star. Was sold products by their telemarking lot. ( Think very carefully before you trust these *******s, ever) Did not get what they cheerfully sold me on the phone, I’m also being charged for two devices I did not sign up for. Have called, emailed, reported *****, visited them, and tried to resolve this on more than fifteen occasions with MTN. Telemarketers blame MTN, MTN blame them. I ****ing HATE MTN with every bone in my body. Getting the hell away from them as soon as my contracts allow. If someone calls you to upgrade or change your package THINK VERY VERY VERY CAREFULLY !!!!!!!
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MTN South Africa's replyOfficial
16 Jul 2019, 08:21Good day Rich B
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a follow up request has been sent with reference *** to investigate on the billing charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a follow up request has been sent with reference *** to investigate on the billing charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,
MTN South Africa's reply16 Jul 2019, 08:21
Official
Good day Rich B
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a follow up request has been sent with reference *** to investigate on the billing charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a follow up request has been sent with reference *** to investigate on the billing charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsComplaints Management team
Best regards,