RM
Renee M
1 reviews | Active since Nov 2018
23 Apr 2019, 15:59
MTN disgusting service
How horrible is MTN. I receive a sms about a supposed short payment but my payment date is due 25th of the month. I the sms it informs me that I have 2 days to pay the shortfall. While I am opening up the banking app to pay the short fall (goodness knows where this comes from but never mind) the next sms drops: sorry we suspended your service immediately. I am disgusted to say the least.
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MTN South Africa's replyOfficial
24 Apr 2019, 09:58Good day Renee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that the account has been suspended due to short payment since January 2019. Your January invoice was for R652.01 and you paid R600.00. This happened in February 2019 as well as March 2019, therefore the short payment for the past 3 months came to a total of R155.89 which is the arrears amount. This amount needs to be paid for the account to be unsuspended.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that the account has been suspended due to short payment since January 2019. Your January invoice was for R652.01 and you paid R600.00. This happened in February 2019 as well as March 2019, therefore the short payment for the past 3 months came to a total of R155.89 which is the arrears amount. This amount needs to be paid for the account to be unsuspended.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply24 Apr 2019, 09:58
Official
Good day Renee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that the account has been suspended due to short payment since January 2019. Your January invoice was for R652.01 and you paid R600.00. This happened in February 2019 as well as March 2019, therefore the short payment for the past 3 months came to a total of R155.89 which is the arrears amount. This amount needs to be paid for the account to be unsuspended.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that the account has been suspended due to short payment since January 2019. Your January invoice was for R652.01 and you paid R600.00. This happened in February 2019 as well as March 2019, therefore the short payment for the past 3 months came to a total of R155.89 which is the arrears amount. This amount needs to be paid for the account to be unsuspended.
Warm regards, Jessica John Complaints Management Team
Best regards,