1 reviews | Active since Oct 2010
MTN Disgusting service
I upgraded one of the accounts my daughter uses. (will be returning handset and closing account) After continuing issues with coverage in our area and bad attitude from the Coverage Dept staff I also discovered that MTN had not loaded the promotional and monthly data on my account. I called them and they told me it will take between 5 - 7 days to resolve! In the mean time my daughters handset is useless. She cant use data for anything. I called again today and I'm told that they could load data provionally but I will be charged at the end of the month. ARE YOU INSANE MTN? Just thought I would let everyone know that we are being abused by MTN and we shouldnt stand for it! MTN get your house in order. Your CEO says he wants to outdo VODACOM. No chance! People will leave you as I intend to do. I have 5 contracts that I will be cancelling and encouraging everyone I know to do the same. Disgusted with your service!
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***