MTN Disgusting Custmer Service

Dear MTN Customer Service,

I am writing to express my utter disappointment with the service provided by your company. The MTN service is absolutely disgusting, and I am a very dissatisfied customer. I recently visited your store to cancel a data contract that I have had for over 24 months, which ended in March 2023, and they were not able to assist me, i was told i need to call the call centre cancellations department. This experience is extremely frustrating and unacceptable.

To add to the disappointment, last month I was charged R599 from R149, without proper notification or explanation. When I enquired about this over the phone, your staff informed me that the promotional period had ended and the package had gone back to its original price. This is completely unacceptable. I feel cheated and misled by your company.

Despite several attempts to reach your cancellation team over the phone, I have not had any luck. Whenever I choose the cancellation option, no one answers, and yet when I select the upgrade option, your staff are quick to answer. This is unfair and disheartening. I cannot believe this and i am extremely dissatisfied with the service provided by MTN. I am no longer interested in using your services, and I want to immediately terminate my sim card.