MTN DISGUSTING AND PATHETIC SERVICE!

<p>In July this year, I took out two CHERRY MOBILE 7" Tablets for our children on contract. </p> <p>They were terribly excited about these!!! I was told in sotre by the sales agent at the Potcehfstroom Rivier Walk Branch, (SAM) that they could do everything! I asked about their speed, their downloads, there storage, there gaming capacity, wifi , etc and was told they could do ALL these things.</p> <p>Based on this now blatent misreprentation, we signed the contracts and took them home to begin our journy of utter dissapointment!</p> <p>We soon realised that these tablets could NOT do much at all. They are not able to even UPDATE the FACTORY set apps on the TABLET to keep them current, let alone allow for a small game to be downloaded! We went to buy SD cards, we spent hours on the FORUMS on the internet trying to see if we could do something to fee up some space. We read up on rooting the tablets and all the tech stuff you can imagine!</p> <p>We took the tablets back to the store, my husband, who is very IT clued up, demonstrated the problem to SAM, OBIKENG and Fanie the manger, and used a small amount of DATA to show them the issue!!</p> <p>The tablets were booked in for "repairs" I still dont know why they would want to repair it but ok.</p> <p>TWO months of nagging, begging, phoning persued to try and get them back..</p> <p>Early November we received two "new" Cherry Tablets back. I told Fanie the manger that sending us new ones is not going to resolve the issue, nevertheless we accepted them, opened just one and lo and behold the same issue!!!! I immediatgely contacted them and said I DO NOT WANT THIS ******* PRODUCT that I am paying for each month and cannot use. I was then told they will submit the contract to cancel it.</p> <p>They did a month agao and I was told I am now to sort this out with MTN myself as the reply was "they do not want to cancel it as data was used!" </p> <p>REALLY? Of course data was used, how else? I do not think this is a fair ground at all to deny the cancellation whihc the CPA says we are allowed to have due to the blatant misrepresentation of this inferiror product. I want answers and I want to speak to someone who actually knows what's going on at MTN. I have been a customer for years, there is nothign wrong with my money which they debit each month!</p>