MTN - Disgusting!!!!

1. MTN has charged me R278 for 5GB of data, that I used to pay R173 for. I downgraded the contract to 8GB which should have cost me R99. On the 12th October, I went into the CRESTA store to query the account and was told I need to pay the full amount to ensure the account stays connected (I have 3 connected numbers/lines) and that they would raise a query on the system to see why I was charged more. THIS WAS NOT DONE AND I HAVE ISSUES AGAIN THIS MONTH. I called the call centre this morning, 8th November. The answer I got regarding my billing was that I was 9 days late in amending my contract in September, and that they had therefore charged me out of bundle/contract rates. What I find absolutely DISGUSTING is that I am charged R278 for My MTNChoice 5GB. The cost of my new package, My MTNChoice 8GB is R99. How can they justify that? That's 300% more for less data. 2. I also requested, at the MTN Store CRESTA, that they please send all SMS's re: account info to my number and not my wife's number. The account is in my name and I am responsible for payment. THIS WAS NOT DONE. MTN Call Centre and H/O says I must query with the MTN Store why this was not done.

3. I HAVE NOT RECEIVED MY MONTHLY STATEMENT VIA EMAIL

I called the Client call centre to resolve and query my billing/account issues. They told me that the original query was still open and had not been resolved. NO EXPLANATION. I was also told that they (Head Office Call Centre) can't take responsibility for query's and issues I might have with the MTN store. I must go there and ask them why my query was not resolved.

The lack of ownership and total disregard for the inconvenience and poor service I have received is shocking. The fact that they charge me 300% more for less is shocking. If they do this to a few thousand people and it is not queried or questioned, that is another couple of million rand in their back pockets. Most of us are struggling financially and MTN does not care!!!!! I am expected to drive out another R30 petrol to find out why my problems were not addressed properly. MTN you are disgusting. How can anyone with any morals do and charge what MTN does and not be ashamed? I have clients and understand that times are difficult and have dropped my charges accordingly. Maybe me expecting MTN to treat me with the same RESPECT and DECENCY is wishful thinking?