MTN - disgusting

Good Morning to whom it may concern,

I have had a terrible experience with MTN’s legal department

On Wednesday the 8th of January 2025 I requested for a paid up letter a consultant told me I should wait 72hours Today I phone again after being transferred numerous times A consultant from the legal department then told me it takes 14 days

And my account has been had over to a legal company I then procceed to ask her if she can provide me with the details to the person that’s dealing with my account and then she told me she can give me those details because it doesn’t show on the system she then gave me 4 different legal company’s to phone with regards to my account

So now I have to use my own airtime to phone each company to provide my details so that I can just get my account clearly

MTN this is pathetic, your customer service is terrible

But you people are quick to phone when a customer missed one payment