mL
mthobeli L
1 reviews | Active since Jun 2015
26 Feb 2019, 19:55
MTN disgraceful service
On the 24 February 2019 mtn allowed an unauthorized person to **********ly do a sim swap on my number whilst I was the original registered owner ,whilst my fone was in my possession still ,they went and blocked service on my sim card and authorised the *********,he now keeps texting my contacts asking them to lend him/her money of which two have sent him money,when I contacted mtn they told me they cannot block that sim card they need time to investigate whilst the ********* is busy using my number freely and he logged on to my Facebook account
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MTN South Africa's replyOfficial
27 Feb 2019, 15:36 Good day Mthobeli
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the prepaid team who will do a sim swap reversal. The sim swap was done using the self service option which has security questions asked. If the correct answers are provided, the sim swap gets processed , if they are incorrect, then the sim swap fails.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the prepaid team who will do a sim swap reversal. The sim swap was done using the self service option which has security questions asked. If the correct answers are provided, the sim swap gets processed , if they are incorrect, then the sim swap fails.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply27 Feb 2019, 15:36
Official
Good day Mthobeli
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the prepaid team who will do a sim swap reversal. The sim swap was done using the self service option which has security questions asked. If the correct answers are provided, the sim swap gets processed , if they are incorrect, then the sim swap fails.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the prepaid team who will do a sim swap reversal. The sim swap was done using the self service option which has security questions asked. If the correct answers are provided, the sim swap gets processed , if they are incorrect, then the sim swap fails.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team