MTN - disgraceful service

Trying to get through to someone who actually knows anything at MTN is an absolute nightmare.

I took out a new contract with MTN on 18/04, all was approved & DSV was in contact with me on Monday 22/04 to arrange delivery. Delivery was scheduled for Wednesday 24/04 between 10:30am - 1:00pm. By 4:00pm in the afternoon no delivery had arrived & no one had been in contact with myself or my husband as I’d even left an alternative contact number.

I called DSV around 4:30pm only to be told that the delivery has been cancelled & will not be delivered. When I asked why, DSV said they received instructions from MTN. After calling MTN, they had said that the order was approved & just waiting for delivery & said I need to be in contact with DSV.

Between going back & forth between DSV & MTN, with each one blaming the other I was told that the whole order had now been canceled & the parcel was on its way back to JHB. No one has been able to confirm why the order was canceled, they all just say well “the system says so”.

After 3 days, and multiple hours & my own airtime trying to get some answers from MNT, I’m still sitting here with zero information & no phone. Every single consultant chooses to pass you on to the next department, & not to actually help a customer. Ive written it down in my book, that I was transferred 8 times in 1 single 40 minute call. It’s absolutely shocking and so disgraceful that MTN & its consultants continue to operate like this.

It’s now Monday 29/04, after another 43 minute conversation with an MTN consultant, I was told the same thing that it was canceled but no further information could be given to me. The consultant said he would redo the application again with me now & said it would be a quick process as all my details are the same & he could just run the application for me again. He advised that he’s having some problems on his system & he would phone me back, he could not finish my request & still now am waiting for a call-back to no avail.

Who knows if I’ll ever get the phone or even a call-back.

I can see a bill coming my way next month and I don’t even have the phone.

Absolutely shocking, MTN!!!! I’d be so embarrassed to know this is how your business operates.