GN
Gary N
1 reviews | Active since Jul 2015
03 Oct 2018, 12:22
MTN Disgraceful
MTN in Pmb are the most unreliable cell phone distributor. We sign a contract in September, got charge for data that we never received, been back numerous times to try and sort with the managerShane, nothing happens no feed back. So much for customer service, would not recommend them to any one in Howick. If only we had known we would have gone to another company
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Replies (2)
MTN South Africa's replyOfficial
04 Oct 2018, 12:52Good day Gary
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply04 Oct 2018, 12:52
Official
Good day Gary
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
22 Oct 2018, 11:58Good day Gary
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation on Friday 19/10/2018 the problem has been resolved. Please note that we have also given you a credit for 1 months subscription and that will reflect on your next bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please note that should you have any further queries you can contact us at anytime.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply22 Oct 2018, 11:58
Official
Good day Gary
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation on Friday 19/10/2018 the problem has been resolved. Please note that we have also given you a credit for 1 months subscription and that will reflect on your next bill.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please note that should you have any further queries you can contact us at anytime.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,