AR
Annecia R
1 reviews | Active since Nov 2014
05 Jul 2019, 18:14
MTN disgrace to be called a service provider
Well earlier this week I wrote a review on the appalling service received by MTN and just when I thought progress was being made here I am again after being **** to by one of the customer service analysts. I met all request by them and yet I am still back at square one with no resolution on my problem, a weekend that will be used as an excuse for further delays as those that are to see to these problems keep office hours.
MTN is a disgrace to service providers and after 19 years of being a loyal customer they will not see mine or my family, friends and my social media followers again.
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Replies (1)MTN South Africa's replyOfficial
08 Jul 2019, 14:49Good day
Thank you for your post.
Please note that your query was resolved on Friday last week and I sent you an email confirming it. After contacting you today regarding your query, I discovered that you had inserted an incorrect sim card in your modem which is why it didn't work as I had advised.
I had reactivated both your lines on Friday and assured you that all was in order and that was the truth.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please note that your query was resolved on Friday last week and I sent you an email confirming it. After contacting you today regarding your query, I discovered that you had inserted an incorrect sim card in your modem which is why it didn't work as I had advised.
I had reactivated both your lines on Friday and assured you that all was in order and that was the truth.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply08 Jul 2019, 14:49
Official
Good day
Thank you for your post.
Please note that your query was resolved on Friday last week and I sent you an email confirming it. After contacting you today regarding your query, I discovered that you had inserted an incorrect sim card in your modem which is why it didn't work as I had advised.
I had reactivated both your lines on Friday and assured you that all was in order and that was the truth.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please note that your query was resolved on Friday last week and I sent you an email confirming it. After contacting you today regarding your query, I discovered that you had inserted an incorrect sim card in your modem which is why it didn't work as I had advised.
I had reactivated both your lines on Friday and assured you that all was in order and that was the truth.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
