MTN Disgrace

Hi Ishie , Thank you for the response. First I don't understand why a person always has to revert to lodging a complaint before anyone wants to assist him its beyond me... So my complaint is that for some reason my debit order returns as "unpaid insufficient funds" which was impossible because there was funds available then i went ahead to submit a online form via the my MTN website. never got a response .... then i tried phoning 135 after listening to how the menu has changed i pressed 0 to speak to a consultant ... i was on hold for over 30 min before i gave up ... so i reverted back to submitting another online form.... still no response ... left it for a day tried 135 again ... got through to some person... they said hello, no name no happy greetings ... i asked for a name i got a very grumpy "Can i help you" to which i asked for assistance with my billing query... then the call got dropped ... by now i was fed up and rather frustrated as you can imagine... yesterday i got a message saying all my outgoing calls have been blocked contact your service provider ... i phoned 135 and got a voice prompt saying my account has been suspended i should contact my service provider....(I was rather confused... i tried contacting my provider just to get a voice prompt telling me i cant phone out and should contact my provider which is exactly what i was trying)...now without any ways to contact MTN i submitted a last effort attempt to contact via online form but nothing .... eventually used another persons phone got through spoke to a consultant and asked to resubmit the debit order ... so my problem was eventually resolved ... after a hell of a effort for a billing problem that wasn't even on my side... and this has now been the second time this has happened....

Just had my service suspended again.... please contact me URGENTLY!