MTN DISGRACE

<p>Dear MTN,</p> <p> </p> <p>Over the last 15 years I have had a rather awesome working relationship with you as a company, however, the last two weeks have been the most disappointing and aggravating I have ever experienced. </p> <p>A woman from Summer mobile (I think that is the name) phoned me on the 18th of November saying I was due for an upgrade! She advised that I would get the same for less! This is great news considering the financial turmoil we find ourselves in these days. She assured me that for R199.00 I would get 200 text messages, 200 free airtime and 2G data! Little did I know this was all rather a lie and complete deceit and I would gladly have you listen to the recording of the 18th of November at about 16h30.</p> <p> </p> <p>It has taken 2 weeks for someone to understand my issue and give me the correct information considering this ***** and shady Summer mobile partner of yours. After numerous fights, discussions and plenty of money used on data I realise that I now have to go to MTN and re-subscribe and get a contract that suits me. It now takes this ridiculous Summer mobile 3 days to cancel!</p> <p>The only thing the call centre agents could say to me was we understand and we sorry for the inconvenience? Really? The person who sold this to me should be fired and my contract should be reinstated to what it was and I should also be refunded for all the money wasted on this ridiculous mess up!</p> <p>And whilst I was on the phone to this woman I thought that I should decline knowing that admin and service is already a disaster but no I took a chance and there you have it a big fat disgusting lie!</p> <p> </p> <p>It is such a pity this happened and I shall be looking elsewhere hopefully they can perhaps redeem the cellular companies in South Africa!</p> <p> </p> <p>From a very disappointed and angry client!</p>