MTN Discusting service

Sent on 02-11-2021 I had a free Sim card ***, 2 years ago when we upgraded, but contacted by phone and was told that I will be charged for it. I contacted 135 but was told I have to go into one of the shops to cancel it. I went into a shop in Cape Gate and all the assistant did was call 135 on my phone, after it rang for about 18 minutes, I told him, I was told to go into the shop to cancel it, but he said no, I said I would try from home, But after holding on for 20 minutes I gave up! I am totally DISGUSTED WITH MTN Len Harrison *** Good day Len, Sent by MTN on 2021/11/02 15:30 Thank you for emailing customer care. Apologies for the inconvenience caused. RE: *** Kindly note that your request has been directed to the supervisor and area manager of the MTN Store - Cape Gate Shopping Centre L58 - Brackenfell (SC) for further assistance. We look forward to being of service to you. Kind Regards, Ntsako Hlongwane MTN SA Reference Number: *** Sent by me on Fri 2021/11/05 12:15 SO NOTHING HAPPENING - AGAIN DISGUSTING SERVICE !!!! AND NOW 09-11-2021: NO RESPONSE!!!!