MD
Martin D
1 reviews | Active since Jul 2015
27 Jul 2015, 17:55
MTN discussting lack of service
I have been trying to cancel a data package that has already completed the contract period for more than 3 years, sending email's using there customer help line and going into branches, but still have had no result.<br> <br> The data card was deactivated with the first request , but the deduction has continued, as this is linked to a phone if I revers the payment I will have the service stopped.
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Replies (1)
MTN South Africa's replyOfficial
12 Aug 2015, 16:15Hello Martin.p.d,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there has been an escalation done to the management team within our Cancellations Department.
We've done a follow up on a escalation done as we see that you advised the agent that you submitted a cancellation request, however it could not be located.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there has been an escalation done to the management team within our Cancellations Department.
We've done a follow up on a escalation done as we see that you advised the agent that you submitted a cancellation request, however it could not be located.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Aug 2015, 16:15
Official
Hello Martin.p.d,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there has been an escalation done to the management team within our Cancellations Department.
We've done a follow up on a escalation done as we see that you advised the agent that you submitted a cancellation request, however it could not be located.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that there has been an escalation done to the management team within our Cancellations Department.
We've done a follow up on a escalation done as we see that you advised the agent that you submitted a cancellation request, however it could not be located.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***