1 reviews | Active since Mar 2017
Mtn discriminating against Alzheimers
<p>My dad's got Alzheimers, I tried to cancel his cell phone contract on his behalf. Retention department was so unprofessional and refused to cancel it for him Because he could not remember his ID and he couldn't read it to him, *********** people </p>
Good Day Donelle Duvekot,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. It is really not our intention to make any of our customers feel discriminated against or less important. Kindly note that by law MTN must ensure that changes on the account including cancellation are done only by the account holder. For this reason our consultants must always ask security questions before processing anything or giving any information on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Good Day Donelle Duvekot,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. It is really not our intention to make any of our customers feel discriminated against or less important. Kindly note that by law MTN must ensure that changes on the account including cancellation are done only by the account holder. For this reason our consultants must always ask security questions before processing anything or giving any information on the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng