MTN discriminates against pensioners.

My father of 70 years who is on pension, needed a new cellphone but wanted to take out a contract. As he is vulnerable to Covid-19 due to his age and underlying conditions, I advised him that we should rather try and get the contract put in place online. We filled in all the required details online upon which MTN called him today only to inform him that he and my mother, who is also on pension, needed to come into a store to get the contract put in place. The reason given was that as they are on pension, they do not qualify to apply for a contract online.

MTN REALLY!!! This does not make sense. These are two individuals with a relatively healthy income from their pension, who live on my property and contribute to utility expenses but in the middle of a pandemic, they must come into one of your stores, hang around or stand in a queue (because we all know how slow your service is) and be exposed to all manner of pathogens. Where is the logic? Please explain this to me?