RG
Rita G
1 reviews | Active since May 2015
17 Jun 2015, 11:46
MTN Disconnects three times
Dear MTN. Please get your house in order. Once again you have disconnected my line. I run a small business and really need my mobile. My account is paid up to date. I have been to a store to show proof of payment. I have emailed proof of payment to the Service Centre. Every second day I am being harassed by MTN demanding payment, yet not one person can tell me what is outstanding. I am so very glad that my contract is coming to an end after ten plus years a loyal MTN contract holder. Such a pity MTN do not give a damn about their loyal customers. RECONNECT MY LINE.<br> <br> Rita Gasser <br> ***
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 15:21Hello ritag,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the statement has been sent and your line was reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the statement has been sent and your line was reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply24 Jun 2015, 15:21
Official
Hello ritag,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the statement has been sent and your line was reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the statement has been sent and your line was reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***