mtn disconnecting people

I have been a customer of your company from the past 5 years, so far the services have been impeccable, but recently I encountered some really poor customer service. A request was placed in your branch at the East Rand Mall. The 1st branch I went to said we are a franchise and cannot assit your request. There after I went to your branch which is MTN direct. The lady at the counter say it is after hours and my request cannot be taken care off. Adding to the above she said I am doing you a favour!!!!. For several weeks I have experienced such lack of communication from your call center. Trying to get answers off why my number was taken off your network. I have been going from branch to branch and in between your call center calling to get the infomation I need. But no one seems to know what to do. This is poor customer service<br> <br> I am truly Disappointed and want action taken immidiately<br>