1 reviews | Active since May 2016
MTN - Disasterous Service
<p>I renewed my contract in and around February this year. It is on a top up package as I do not want to exceed what I can afford. Ever since I have renewed my contract I have had problems dialling out and quite often clients say that my phone is on voicemail, which is not the case as my phone stays on 24/7. In 4 instances now I have had emergencies and when I try and dial out it says that I have insufficient funds to make a call. i dial *141# and guess what, I have airtimes minutes as well as rand value available.</p> <p> </p> <p>I have tried time and time again to sort this problem out but it seems that MTN cannot sort it out. First they blame the Iphone and tell me to go to the Istore. I store say that it cannot be the Iphone that says insufficient airtime to make a call. then they say go to the MTN store I am on the wrong airtime pocket or something like that. The staff at the MTN store are so confused that they log a complaint with technical and it will be sorted out. Over a month ago and still have the problem.</p> <p>If I put a stop payment on my account, they will blacklist me. . .That is just called bullying.</p> <p> </p> <p>Please could someone call me and sort this problem out.</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account has been billed for roaming usage, the credit and usage limit do not cover the account while rooming. The usage limit set up on the account for R0.00 do not cover while you roam. This will be extra charges to the account. The charges are valid.
Due to the usage limit set up on the account as R0.00 the system will notify you that you do not have sufficient airtime. The system reflect that you have R7.06 Airtime and 00:00:00 Anytime Minutes left. The usage limit for R0.00 set up on the account will not allow you to make calls after the 100 minutes and 300MB data has been used up, you need to load data and airtime.
You may change the usage limit from your side on the device. *141*5# note that the account will be billed for the extra calls or internet usage, once you have changed the usage limit on the device: example once data and minutes used up the system will allow you to make calls and usage of data for the usage limit set up.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account has been billed for roaming usage, the credit and usage limit do not cover the account while rooming. The usage limit set up on the account for R0.00 do not cover while you roam. This will be extra charges to the account. The charges are valid.
Due to the usage limit set up on the account as R0.00 the system will notify you that you do not have sufficient airtime. The system reflect that you have R7.06 Airtime and 00:00:00 Anytime Minutes left. The usage limit for R0.00 set up on the account will not allow you to make calls after the 100 minutes and 300MB data has been used up, you need to load data and airtime.
You may change the usage limit from your side on the device. *141*5# note that the account will be billed for the extra calls or internet usage, once you have changed the usage limit on the device: example once data and minutes used up the system will allow you to make calls and usage of data for the usage limit set up.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Hi
Why no response since the 21st of May ????????
I would like my contract cancelled without penalties as I feel that MTN have failed to keep to their side of the agreement.
Please get a consultant to call me and explain to me how to go about cancelling without penalties. My network only allows me to make calls intermitently !! Why ??
Kind Regards
Garyth
Hi
Why no response since the 21st of May ????????
I would like my contract cancelled without penalties as I feel that MTN have failed to keep to their side of the agreement.
Please get a consultant to call me and explain to me how to go about cancelling without penalties. My network only allows me to make calls intermitently !! Why ??
Kind Regards
Garyth